Application of hybrid structural interaction matrix to quality management

Abstract

This paper applies the concept of Hybrid Structural Interaction Matrix (HSIM) to the management of quality in a manufacturing organisation. The application is motivated by the need to evolve alternative prioritisation tools in quality management. A process, which could be used to analyse a specific situation, was presented by showing how Structural Interaction Matrix (SIM) and Hierarchical Tree Structure Diagram (HTSD) could be used to create a model. The result indicates the feasibility of applying the model in a specific situation in some useful insight into the problem solution. This research has serious implications for management in manufacturing organisation in that it saves tremendous energy and cost that could be expended on alternative prioririsation techniques due to minimization of time expended in seeking expert of opinion on the issue. This paper is new in that it shows a new dimension about thinking on quality management.