Pet owners’ perception and satisfaction of surgery services and outcomes at the ashanti regional veterinary clinic, Kumasi, Ghana

Abstract

Aim: To study pet owners’ perception of surgery services and client satisfaction in Ghana in order to improve the quality of surgery services. Method: Self-administered questionnaires were administered to owners of pets that were presented for surgery at the Ashanti Region Veterinary Clinic (ARVC). Data generated were presented in percentages with their standard error of means. Result: 80% of the respondents were satisfied with the cost of surgical management, while 92% were satisfied with doctors’ staff attitude. Conclusion: The study revealed an overall client satisfaction of veterinary surgical services at the ARVC however surgeon–client communication need to be improved with respect to knowledge of surgical procedure prior to surgery. Periodic evaluation of veterinary services by service consumers should be encouraged to facilitate service improvement toward better animal healthcare delivery in Ghana