UISpace
Welcome to UISpace, The University of Ibadan Institutional Repository. A collection of theses, articles, books, videos, images, lectures, papers, data sets and all types of digital content originating from the University of Ibadan Nigeria. This repository is managed by the Kenneth Dike Library University of Ibadan, Nigeria.
Please use this identifier to cite or link to this item:
http://ir.library.ui.edu.ng/handle/123456789/1864| Title: | The combined application of quality function deployment and pareto analysis for hotel services improvement |
| Authors: | Oke, S. A. Ofiabulu, C. E. Banjo, A. A. Akanbi, O. G. Oyawale, F. A. |
| Keywords: | quality improvement Quality Function Deployment; QFD hotel services system. quality of service House Of Quality; HOQ; customer Pareto Analysis; PA |
| Issue Date: | 2008 |
| Publisher: | Inderscience Enterprise Limited |
| Abstract: | This paper discusses the combined application of Quality Function Deployment (QFD) and Pareto Analysis (PA) to hotel services. This paper improves the current quality management practices in a case study hotel. This results into increased customer patronage and improved hotel profit margin. PA is applied as a prioritisation tool for the purpose of financial investment decision. The study may be applicable to other hotels. It could also significantly affect the goodwill of the organisation as well as its profit margin. This paper is new, in that it appears to be the first application of Pareto cum QFD principles in hotel services, and a new way of prioritisation and quality improvement in hotels systems |
| URI: | http://ir.library.ui.edu.ng/handle/123456789/1864 |
| ISSN: | 1746-6482 |
| Appears in Collections: | scholarly works |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 31.ui_art_oke_combined_2008 (18).pdf | 12.79 MB | Adobe PDF |  View/Open |
Items in UISpace are protected by copyright, with all rights reserved, unless otherwise indicated.